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A bank is planning a new system to replace their underlying customer database as well as the user interface used by cashiers to view customers' financial history and identify their authenticity.
(a).
Describe two ways you may begin planning to better understand the software context from an end user (cashier) perspective?
[4](b).
In addition to the end user perspective, what other elements of the new system should be taken into account to better understand the context of the project?
[4](c).
After careful planning the new system was implemented by the bank and considered a success. So much so, the system was also sold to an overseas bank for their own use. Outline two potential compatibility issues that could arise.
[4]
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